Refund Policy

REFUND POLICY

Damaged Merchandise - support@trytrance.com

What if my product arrives damaged?

Your experience matters to us. If any item arrives in less than perfect condition, just take a picture and send it to support@trytrance.com within 7 days. We'll arrange a replacement or issue a refund ASAP.

Delivery Delays

What if my order is delayed?

We stick to our posted shipping times, but if customs holds up your package and it's over 10 business days past due, reach out! We're here to send a replacement or give you your money back.

Returns Policy

Can I return an item for a refund?

Our policy is to offer replacements or refunds for faulty or lost items instead of returns. This helps us maintain our free shipping promise worldwide!

Missing Packages

Who's responsible for a lost or stolen package?

Once a package is confirmed delivered, it's out of our hands. If your order is MIA, we'll provide all the details for you to check with the shipping carrier.

Important Note: Make sure your shipping details are correct to ensure your package finds its way to you.

Need assistance or have more questions?

We're just an email away at support@trytrance.com!

FDA Disclaimer

The Statements Made Regarding Our Products Have Not Been Evaluated By The Food And Drug Administration (FDA). These Products Are Not Intended To Diagnose, Treat, Cure, Or Prevent Any Disease.

All Information Presented Here Is For Educational Purposes Only And Is Not Intended As A Substitute For Advice From Your Physician Or Other Healthcare Professional. Do Not Use Botanical Products If You Are Pregnant, Nursing, Or Under The Age Of 21. Consult Your Healthcare Provider Before Using Any New Dietary Supplement Or Botanical Product.

Botanical Products May Interact With Medications, Substances, Or Pre-Existing Health Conditions. Use Responsibly And In Moderation. Misuse May Pose Health Risks, And Herbal Alternatives Is Not Liable For Any Adverse Effects Or Misuse Of Its Products.